Privacy Policy

Privacy Policy for Rachael’s Rooms

Last Updated:18th November 2025

Rachael’s Rooms (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with UK GDPR, the Data Protection Act 2018, and applicable English law.

By using our website or services, you agree to the terms outlined in this policy.

1. Who We Are

Rachael’s Rooms
Wedding & Event Decoration and Styling Services
Based in England
Email: rachaelsrooms@gmail.com
Phone: 07405388727

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following information:

Personal Information

Name

Email address

Phone number

Event details (date, venue, preferences)

Billing information (if applicable)

Any information you send via contact forms, email, or social media

Automatically Collected Information

IP address

Browser type

Device information

Cookies and tracking data

Pages viewed and time spent on our website

3. How We Use Your Information

We use your data to:

Provide and manage our event décor and styling services

Respond to your messages, enquiries, and booking requests

Send quotes, invoices, and service confirmations

Communicate about your event

Improve our website and customer experience

Comply with legal obligations

Send optional marketing updates only if you opt-in

4. Legal Bases for Processing (UK GDPR)

We process your information under the following lawful bases:

Consent – when you voluntarily provide information or opt into marketing

Contract – to deliver the services you have requested

Legal obligation – to comply with English law

Legitimate interests – to improve our services, prevent fraud, and manage our business

5. Sharing Your Information

We do not sell your personal information.

We may share your data with:

Trusted service providers (e.g., payment processors, website hosting)

Event venues or vendors involved in your booking (with your consent)

Legal authorities, if required by law

All third parties are required to handle your data securely and lawfully.

6. Data Security

We take appropriate steps to protect your personal information from:

Loss

Misuse

Unauthorised access

Disclosure

However, please understand that no online system can guarantee absolute security.

7. Data Retention

We keep your personal data only as long as necessary to:

Provide our services

Fulfil legal and tax obligations

Resolve disputes

Typically, personal data is retained for up to 6 years, in line with UK accounting laws.

8. Your Rights Under UK GDPR

You have the right to:

Access your personal data

Correct or update your information

Request erasure (“right to be forgotten”)

Restrict processing

Object to processing

Data portability

Withdraw consent at any time

To exercise any of these rights, contact us at: rachael@rachaelsrooms.co.uk